Patient Experience Score
88%
3%Staff Survey Participation
82%
5%Survey Response Rate
71%
4%Message Comprehension
91%
2%Service Recovery Closure
94%
3%Open Feedback Actions
24
4Overdue Recovery Cases
6
1Critical Experience Signals
3
0Monitored
Patient and Family Experience SurveysOn Track
Staff and Physician SurveysOn Track
Website, Portal and App FeedbackMonitoring
Communication and Campaign TestingOn Track
Message ComprehensionOn Track
Complaints, Compliments and CommentsMonitoring
Service Recovery and Closed-Loop Follow-UpAt Risk
Public Opinion and Community ResearchOn Track
Measured
Patient Experience Score88%
Staff Engagement Sentiment84%
Survey Response Rate71%
Message Comprehension Rate91%
Digital Feedback Resolution90%
Service Recovery Closure94%
Closed-Loop Follow-Up87%
Experience Intelligence Maturity89%
Observed & Escalated
| Issue | Service or Facility | Risk | Owner | Due | Status |
|---|---|---|---|---|---|
| Low Discharge Survey Response | Cityview Hospital | High | PX Lead | May 24 | Overdue |
| Unresolved Portal Complaints | Patient Portal | High | Digital Lead | May 27 | At Risk |
| Staff Change Message Confusion | North Region | Medium | Workforce Lead | May 30 | Open |
| Repeat Pharmacy Queue Complaints | Pharmacy Network | Medium | Recovery Lead | Jun 02 | In Review |
| Screening Campaign Misunderstanding | Diagnostic Network | Low | Research Lead | Jun 04 | Monitoring |
Updated & Due
Patient Survey Questionnaire Due for Review9 / 1275%May 16, 2026
Staff Survey Instrument Updated8 / 8100%May 19, 2026
Website Feedback Taxonomy Under Revision6 / 1060%May 22, 2026
Message Testing Studies Awaiting Approval5 / 863%May 25, 2026
New Experience Signals Received18 / 18100%May 28, 2026
Superseded Survey Forms to Archive10 / 2050%Jun 01, 2026
Experience & Feedback Assurance
93%
Overall Assurance
Target: ≥ 90%
| Hospitals (25) | Pharmacies (50) | Clinics | Diagnostic Centres | |
|---|---|---|---|---|
| Survey Coverage | 94% | 93% | 92% | 91% |
| Response Integrity | 92% | 91% | 90% | 89% |
| Closed-Loop Evidence | 95% | 94% | 93% | 92% |
| Accessibility | 93% | 92% | 91% | 90% |
| Privacy and Consent | 96% | 95% | 94% | 93% |
| Local Action Completion | 94% | 93% | 92% | 91% |
Survey & Research Pipeline
| Item | Draft | In Review | Approved | Active |
|---|---|---|---|---|
| Patient Surveys | 9 | 7 | 18 | 32 |
| Staff Surveys | 7 | 6 | 16 | 28 |
| Digital Feedback Studies | 6 | 5 | 14 | 26 |
| Communication Tests | 8 | 6 | 15 | 24 |
| Comprehension Studies | 5 | 4 | 12 | 20 |
| Public Opinion Research | 4 | 3 | 10 | 16 |
Experience Action Register
New
8
In Progress
15
Awaiting Evidence
6
Overdue
6
Closed This Month
29
| Action | Owner | Priority | Due Date | Status |
|---|---|---|---|---|
| Improve discharge survey | PX Lead | High | May 24, 2026 | Overdue |
| Resolve portal complaint trend | Digital Lead | High | May 27, 2026 | At Risk |
| Retest change message | Workforce Lead | Medium | May 30, 2026 | Open |
| Pharmacy queue recovery | Recovery Lead | Medium | Jun 02, 2026 | In Review |
| Screening comprehension review | Research Lead | Low | Jun 04, 2026 | Monitoring |
Survey & Recovery Workflow
Request
SLA1.0 day
Research Design
SLA1.5 days
Privacy / Ethics Review
SLA3.2 days
BottleneckSegment Approval
SLA0.8 day
Launch & Collect
SLA2.0 days
Analyse & Escalate
SLA2.5 days
Action / Recovery
SLA1.5 days
Close Loop & Archive
SLA1.0 day
Experience Document Control Status
| Category | Current | Due | Overdue | Draft |
|---|---|---|---|---|
| Survey Policies & Procedures | 34 | 4 | 1 | 6 |
| Patient Questionnaires | 28 | 4 | 1 | 5 |
| Staff Questionnaires | 25 | 3 | 1 | 5 |
| Feedback Taxonomies | 22 | 3 | 1 | 4 |
| Testing Protocols | 18 | 2 | 1 | 3 |
| Recovery Playbooks | 20 | 3 | 1 | 4 |
| Research Guides | 16 | 2 | 0 | 3 |
| Consent & Privacy Forms | 21 | 3 | 1 | 4 |
Segment Health Overview
89%
Overall Segment Health
Healthy
Healthy7
Under Review3
Attention Required1
Inactive0
Distribution of Segment Activities by Service
100%
Activity Portfolio
Patient & Family Surveys24%
Staff & Physician Surveys18%
Digital Feedback16%
Communication Testing14%
Message Comprehension12%
Service Recovery10%
Public Opinion Research6%
Distribution based on active work items and service workload
Recent Segment Updates
Patient Experience Survey Published12 May 2026 · 09:30 AM
Staff Pulse Survey Launched11 May 2026 · 11:15 AM
Portal Feedback Workflow Updated09 May 2026 · 02:10 PM
Service Recovery Standard Approved08 May 2026 · 03:45 PM
Comprehension Testing Dashboard Refreshed07 May 2026 · 10:00 AM
Group Coverage
25
Hospitals
100% Covered
50
Pharmacies
100% Covered
75
Clinics & Primary Care
100% Covered
Diagnostic Centres
100% Covered
Regional Communication Hubs
5 Active